1. General Overview
This Refund Policy explains the conditions under which a request may be reviewed and processed. By using the Globasend platform, you acknowledge and agree to the terms outlined in this document.
2. Completed Operations
Certain digital operations processed through Globasend—such as mobile top-ups— are delivered instantly and cannot be reversed once completed. Once a request has been successfully executed, it is considered final.
3. Eligibility for Review
A request may qualify for review in the following situations:
- The action was not processed or did not reach its intended destination.
- The user was charged more than once for the same operation.
- A technical issue prevented proper delivery or completion.
- A confirmed platform-side error occurred during processing.
4. Non-Eligible Situations
A request will not qualify when:
- The user provided incorrect recipient details.
- The operation was completed exactly as requested.
- The issue was caused by external providers or third-party networks.
- The request is based on change of preference after completion.
5. Required Information
To evaluate a case, users must provide accurate information, including:
- Date and approximate time of the operation.
- Recipient details entered during the process.
- Any confirmation or reference number.
- Screenshots or description of the issue when applicable.
6. Processing Time
Most cases are reviewed within a reasonable timeframe. Additional verification may be required depending on the situation. Globasend may contact the user to confirm details or request supporting information.
7. Third-Party Providers
Some features rely on external partners who maintain their own terms. In such cases, Globasend may coordinate with these providers to determine the outcome of a request. Processing times may vary.
8. User Responsibilities
Users are responsible for verifying all information before initiating any request. Incorrect details entered by the user fall outside the scope of this policy.
9. Contact
To submit a request or ask questions related to this Refund Policy, users may contact our support team through the official Globasend website.